Q: Why should I rent baby equipment?
A: Traveling with children is difficult enough without having to lug around bulky baby equipment. To make matters even more complicated, stricter security measures also make it difficult to carry items such as shampoo and lotions for your baby. Why not let us deliver the equipment and travel accessories directly to you, so you can travel lighter, making for a more enjoyable trip. We’re here to help make your life easier!
Q: How do I reserve equipment ?
A: Placing an order is simple and convenient. Equipment reservations can be made over the phone at 412-304-5962, or by email – firstname.lastname@example.org. We require either a signed paper copy or an electronically submitted acknowledgment of the rental agreement upon, or prior to, delivery of rental equipment.
Q: How far in advance should I reserve?
A: We recommend reserving your rental equipment as early as possible to ensure availability. A minimum of 48 hours notice is required. Equipment rentals may be secured through PayPal with a valid Visa, Master Card, Discover or American Express credit card number, or with a check or cash upon delivery. Please inquire directly by telephone for special orders placed with less than 48 hours notice.
Q: How do I receive my rental?
A: We will deliver your rental equipment directly to your hotel, apartment, home, airport. *Cribs and other large items cannot be delivered to the airport. If staying at a hotel, we can arrange to leave the equipment at your hotel and pick it up before check-out time. Please inform your hotel that you will be expecting a delivery from us. Be sure to specify if you would like your delivery placed in your room or held at the front desk. We will contact your hotel the morning of the delivery to confirm and set up a delivery time.
Q: Is there a delivery fee for rentals?
A: Yes. We charge a standard $15 delivery fee for all orders delivered within 8 miles of our warehouse (in the 15217 zip code). Delivery fee is $25 for deliveries up to 18 miles from our warehouse. Delivery fee for cities up to 28 miles from our warehouse are charged a standard $35 delivery/pick up fee. We are also able to accommodate orders outside of these areas, up to 50 miles away. Please call us to inquire about these delivery rates. *An additional fee may be charged for deliveries outside of business hours, deliveries that require travel between 4-6pm (rush hour), or for remote locations. *This flat fee includes delivery, equipment setup at your destination as well as pick-up.
Q: Is there a minimum order charge and what forms of payment do you accept?
A: There is a minimum charge of $35 and 2 day rental required per order for equipment rentals delivered within the Pittsburgh area, excluding taxes and delivery fee. The minimum charge may vary dependent upon location. We accept payments via PayPal, Check or Cash. A 25% refundable deposit may be required for the rental of certain equipment. PayPal payments will need to post at least a week (and not less than 48 hours for last minute orders) in advance of the delivery date.
Q: What is the Pennsylvania law on using car seats and booster seats?
A: Pennsylvania state law requires that children under age 4 ride in a federally approved car seat that is appropriate for the child’s age, height and weight. Children ages 4 to 8 must use a booster seat if they are no longer in a car seat. Pennsylvania law further requires that children ages 8 to 18 use a seatbelt whenever they are in a vehicle, regardless of seating position.
Q: Do you install car seats?
A: Sorry, we do not install car seats. We will however, provide you with the full instructional manual, if requested. If additional help is needed, we will gladly refer you to the nearest police or fire station where qualified personnel can assist you.
Q: What if I want to rent something you do not carry?
A: We are always trying to meet the different needs of our customers. Please call or email us with your request and we will do our best to get you what you need.
Q: Can I rent equipment for guests who are visiting from out of town?
A: Most families have to haul around all their baby gear, food, diapers and toys when they leave home. Impress your guests by making your home a “child friendly” atmosphere. Believe us, they will be thrilled! We can help you with all the arrangements and little details to accommodate your guests.
Q: What happens if my equipment becomes damaged during use?
A: We do require a damage deposit for some rental items. If your equipment breaks or is not functioning properly, contact us as soon as possible and we will gladly provide you with a replacement.
Q: What is your cancellation policy?
A: We understand that plans often change with young children. If you need to cancel your order, please do so at least 48 hours before the pre-arranged delivery time. Otherwise, you will be charged an administrative fee of $25.
Q: Is the equipment safe and in good condition?
A: We only rent top of the line equipment, in excellent condition. We understand how important it is to keep your child safe and we would never rent anything that we wouldn’t feel safe using with our own children. Our staff inspects all equipment before and after each use. We also monitor closely through the Consumer Product Safety Commission (CPSC) any recalls that have been made for any equipment that we carry.
Q: How often do you clean your equipment?
A: All of our rental equipment are sanitized and meticulously cleaned before and after each use. Additionally, all cloth items are thoroughly washed in hot water with dye and fragrance free, eco-friendly laundry detergent. We only believe in using eco-friendly all natural cleaning products that are safe for little ones.
Q: What if I am not satisfied with the equipment or products?
A: If you are not satisfied with your equipment or products, please let us know as soon as possible in order to correct the problem.